41) In a recent customer satisfaction survey, 75% of your customers have rated your organization’s customer service’ as excellent. This is a:
a. Key measure
b. Critical success measure
c. Key performance indicator
d. Key improvement indicator
42) When using the ‘Balanced Business Scorecard’, which of the following are key aspects of the performance that have to be considered?
a. Financial, Customer, Internal Business Processes, Learning and Development
b. Financial, Customer, Internal Business Processes, Learning and Growth
c. Financial, Customer, Internal Business Principles, Learning and Growth
d. Economic, Customer, Internal Business Processes, Learning and Growth
43) You use different types of questions in the interviews you conduct with stakeholders. Which of the following are types of questions?
a. Open, Closed, Limited choice, Link, Leading, Pointing
b. Open, Closed, Limited choice, Lagging, Leading, Probing
c. Open, Contained, Limited choice, Link, Leading, Probing
d. Open, Closed, Limited choice, Link, Leading, Probing
44) As the business analyst, you follow workers around and record what they do to obtain an understanding of how they assemble printers. Sometimes, you also get trained on the job as if you were an apprentice. This technique is called:
a. Shadowing
b. Impersonating
c. Following
d. Observing
45) As a business analyst, you observe workers to understand how they assemble printers. You notice that the first few days, the workers are nervous about being observed and work more. But after a few days of having you around, they settle down and get back to their normal work habits. This is called which of the following?
a. Shadowing effect
b. Protocol analysis
c. Interview effect
d. Heisenberg effect
46) As a business analyst, you systematically examine data sources, usually forms, screen layouts and reports of the existing system to analyze the data requirements of a proposed computerized information system. Which of the following are you using?
a. Rich pictures
b. Document analysis
c. Sampling
d. Special purpose records
47) As a business analyst, you talk to different users to get their requirements and understand their relationships with each other and the system to be revamped. You capture your observations of the essential elements of a business issue in a pictorial form to facilitate a more holistic understanding and analysis. Which of the following tools are you using?
a. Rich pictures
b. Document analysis
c. Sampling
d. Special purpose records
48) Which of the below is not true of a ‘Rich picture’?
a. It is a ‘brain dump’ of everything the BAs have discovered in their initial studies
b. It provides a ‘shopping list’ of issues that need to be investigated further
c. The idea is to capture in pictorial form the essential elements of a business issue or problem, to facilitate a more holistic understanding and analysis of it
d. Rich pictures were popularized in the hard systems methodology
49) You prepare a visual representation of a set of ideas, words, things, or tasks, and the relationships between them. This is called:
a. Mind map
b. Context diagram
c. Rich picture
d. Pictogram
50) A diagrammatic representation of a proposed or existing IT system in relation to the wider world-to the people and the other systems to which it must interface is called:
a. Mind map
b. Context diagram
c. Rich picture
d. Pictogram
51) You have used the stakeholder wheel to look for stakeholders. Which of the below is not true about the power interest grid?
a. The stakeholders who need to be managed actively fall in the high power/high interest grid. These are the people who need to be kept informed of each step in the project
b. High power/ low interest grid is comprised of the senior stakeholders who usually only need to be kept satisfied that the work is travelling in the right direction
c. Stakeholders who will have to operate the new business system fall in the low power/high interest grid
d. Low power/low interest grid consists of the stakeholders who are on the fringes of the study. They might be external suppliers of commodity products or infrequent customers, and as a result they exercise a great deal of influence
52) Which of the below should be captured in a stakeholder management plan?
a. Power and interest of stakeholder
b. Current attitude of stakeholder
c. Support desired from stakeholder
d. Any actions or communications
53) As a business analyst, you have classified activities as existing and satisfactory, existing but not satisfactory, and not existing. You have come up with the as-is and to-be states-if people need modified job roles and if a re-org is required. Which of the below have you performed?
a. Gap analysis
b. Decision tree analysis
c. Root cause analysis
d. Fishbone analysis
54) You have come up with ARM requirements for a new system to be built. ARM stands for:
a. Accuracy, reliability, and maintainability
b. Availability, reliability, and maintainability
c. Availability, resilience, and maintainability
d. Availability, reliability, and measurability
55) You are examining the forces within and outside the organization that can contribute to acceptance or rejection of a proposed option. Which of the below techniques are you using?
a. Force-impact analysis
b. Force-field analysis
c. Force-effect analysis
d. Force-benefit analysis
56) You have just performed the cost-benefit analysis for an upcoming project. Which of the below is an example of tangible cost?
a. Development staff costs
b. Short-term loss of productivity
c. Reduced accommodation costs
d. Organization flexibility
57) You have just performed the cost-benefit analysis for an upcoming project. Which of the below is an example of intangible cost?
a. User staff costs
b. Disruption
c. Staff savings
d. More creative thinking time
58) You have just performed the cost-benefit analysis for an upcoming project. Which of the below is an example of tangible benefit?
a. User staff costs
b. Disruption
c. Staff savings
d. More creative thinking time
59) You have just performed the cost-benefit analysis for an upcoming project. Which of the below is an example of an intangible benefit?
a. User staff costs
b. Disruption
c. Staff savings
d. More creative thinking time
60) For an upcoming report automation project, you are comparing the financial benefits expected to flow from a proposal or project with the predicted costs, to see if it is worth undertaking. Which of the below are methods of presenting an investment appraisal?
a. Payback analysis
b. Discounted cash flow leading to a net present value
c. Internal rate of return
d. Break high analysis
a. Key measure
b. Critical success measure
c. Key performance indicator
d. Key improvement indicator
42) When using the ‘Balanced Business Scorecard’, which of the following are key aspects of the performance that have to be considered?
a. Financial, Customer, Internal Business Processes, Learning and Development
b. Financial, Customer, Internal Business Processes, Learning and Growth
c. Financial, Customer, Internal Business Principles, Learning and Growth
d. Economic, Customer, Internal Business Processes, Learning and Growth
43) You use different types of questions in the interviews you conduct with stakeholders. Which of the following are types of questions?
a. Open, Closed, Limited choice, Link, Leading, Pointing
b. Open, Closed, Limited choice, Lagging, Leading, Probing
c. Open, Contained, Limited choice, Link, Leading, Probing
d. Open, Closed, Limited choice, Link, Leading, Probing
44) As the business analyst, you follow workers around and record what they do to obtain an understanding of how they assemble printers. Sometimes, you also get trained on the job as if you were an apprentice. This technique is called:
a. Shadowing
b. Impersonating
c. Following
d. Observing
45) As a business analyst, you observe workers to understand how they assemble printers. You notice that the first few days, the workers are nervous about being observed and work more. But after a few days of having you around, they settle down and get back to their normal work habits. This is called which of the following?
a. Shadowing effect
b. Protocol analysis
c. Interview effect
d. Heisenberg effect
46) As a business analyst, you systematically examine data sources, usually forms, screen layouts and reports of the existing system to analyze the data requirements of a proposed computerized information system. Which of the following are you using?
a. Rich pictures
b. Document analysis
c. Sampling
d. Special purpose records
47) As a business analyst, you talk to different users to get their requirements and understand their relationships with each other and the system to be revamped. You capture your observations of the essential elements of a business issue in a pictorial form to facilitate a more holistic understanding and analysis. Which of the following tools are you using?
a. Rich pictures
b. Document analysis
c. Sampling
d. Special purpose records
48) Which of the below is not true of a ‘Rich picture’?
a. It is a ‘brain dump’ of everything the BAs have discovered in their initial studies
b. It provides a ‘shopping list’ of issues that need to be investigated further
c. The idea is to capture in pictorial form the essential elements of a business issue or problem, to facilitate a more holistic understanding and analysis of it
d. Rich pictures were popularized in the hard systems methodology
49) You prepare a visual representation of a set of ideas, words, things, or tasks, and the relationships between them. This is called:
a. Mind map
b. Context diagram
c. Rich picture
d. Pictogram
50) A diagrammatic representation of a proposed or existing IT system in relation to the wider world-to the people and the other systems to which it must interface is called:
a. Mind map
b. Context diagram
c. Rich picture
d. Pictogram
51) You have used the stakeholder wheel to look for stakeholders. Which of the below is not true about the power interest grid?
a. The stakeholders who need to be managed actively fall in the high power/high interest grid. These are the people who need to be kept informed of each step in the project
b. High power/ low interest grid is comprised of the senior stakeholders who usually only need to be kept satisfied that the work is travelling in the right direction
c. Stakeholders who will have to operate the new business system fall in the low power/high interest grid
d. Low power/low interest grid consists of the stakeholders who are on the fringes of the study. They might be external suppliers of commodity products or infrequent customers, and as a result they exercise a great deal of influence
52) Which of the below should be captured in a stakeholder management plan?
a. Power and interest of stakeholder
b. Current attitude of stakeholder
c. Support desired from stakeholder
d. Any actions or communications
53) As a business analyst, you have classified activities as existing and satisfactory, existing but not satisfactory, and not existing. You have come up with the as-is and to-be states-if people need modified job roles and if a re-org is required. Which of the below have you performed?
a. Gap analysis
b. Decision tree analysis
c. Root cause analysis
d. Fishbone analysis
54) You have come up with ARM requirements for a new system to be built. ARM stands for:
a. Accuracy, reliability, and maintainability
b. Availability, reliability, and maintainability
c. Availability, resilience, and maintainability
d. Availability, reliability, and measurability
55) You are examining the forces within and outside the organization that can contribute to acceptance or rejection of a proposed option. Which of the below techniques are you using?
a. Force-impact analysis
b. Force-field analysis
c. Force-effect analysis
d. Force-benefit analysis
56) You have just performed the cost-benefit analysis for an upcoming project. Which of the below is an example of tangible cost?
a. Development staff costs
b. Short-term loss of productivity
c. Reduced accommodation costs
d. Organization flexibility
57) You have just performed the cost-benefit analysis for an upcoming project. Which of the below is an example of intangible cost?
a. User staff costs
b. Disruption
c. Staff savings
d. More creative thinking time
58) You have just performed the cost-benefit analysis for an upcoming project. Which of the below is an example of tangible benefit?
a. User staff costs
b. Disruption
c. Staff savings
d. More creative thinking time
59) You have just performed the cost-benefit analysis for an upcoming project. Which of the below is an example of an intangible benefit?
a. User staff costs
b. Disruption
c. Staff savings
d. More creative thinking time
60) For an upcoming report automation project, you are comparing the financial benefits expected to flow from a proposal or project with the predicted costs, to see if it is worth undertaking. Which of the below are methods of presenting an investment appraisal?
a. Payback analysis
b. Discounted cash flow leading to a net present value
c. Internal rate of return
d. Break high analysis
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